Terms of Service

Last Updated: March 23, 2026

These Terms of Service ("Terms") govern your use of the services provided by Van Tech Systems LLC ("Van Tech Systems," "we," "us," or "our"). By using our services, you agree to be bound by these Terms.

1. Services

Van Tech Systems provides the following services to home service businesses:

  • AI-powered call answering and receptionist services
  • Automated text message responses
  • Appointment booking and calendar management
  • Automated follow-up sequences
  • Website design, development, and hosting

2. Client Responsibilities

As a client of Van Tech Systems, you agree to:

  • Provide accurate and up-to-date business information, including business hours, service areas, pricing, and contact details.
  • Maintain compliance with all applicable laws and regulations, including but not limited to the Telephone Consumer Protection Act (TCPA) and any state-level telemarketing or communication laws.
  • Notify us promptly of any changes to your business information that may affect service delivery.

3. Billing and Subscription

All services are provided on a month-to-month basis with no long-term contracts required.

  • Cancellation: You may cancel your subscription at any time with 30 days' written notice sent via email to contact@vantechsystem.com. Email is the only accepted method of cancellation.
  • Setup fees: Any one-time setup fees are non-refundable once work has begun.
  • Monthly billing: Recurring monthly charges are automatically billed via Stripe on your billing date.

4. Late Payments

If a payment fails, the following process applies:

  • Stripe will automatically retry the charge up to 4 times over 14 days.
  • A 7-day grace period is provided after the final retry attempt.
  • If payment remains unpaid after the grace period, your account will be suspended and services will be paused.
  • If your account remains unpaid for 30 days, Van Tech Systems reserves the right to terminate your account and all associated services.
  • A late fee of $25 or 5% of the outstanding balance (whichever is greater) will be applied to overdue accounts.

5. Intellectual Property

The following intellectual property terms apply:

  • Ownership until payment: Van Tech Systems retains ownership of all work product until the associated invoice has been paid in full.
  • Website design and content: Upon full payment, the client owns the website design, content, and any custom assets created specifically for their business.
  • AI tools and systems: All AI receptionist tools, models, scripts, prompts, and automation systems remain the exclusive property of Van Tech Systems and are licensed (not sold) to the client for the duration of their subscription.

6. Post-Cancellation

Upon cancellation of your subscription:

  • Website files, domain transfer assistance, and data exports will be provided within 14 business days of the cancellation effective date.
  • AI receptionist services will cease at the end of your final billing period.
  • Any outstanding balances must be paid before files or data are released.

7. Limitation of Liability

To the maximum extent permitted by law, Van Tech Systems' total liability for any claims arising from or related to these Terms or our services shall not exceed the total amount of fees paid by the client during the 3 months immediately preceding the event giving rise to the claim.

8. Governing Law and Dispute Resolution

  • Governing law: These Terms are governed by the laws of the State of Florida.
  • Jurisdiction: Any disputes arising under these Terms that qualify for small claims court shall be brought in Miami-Dade County, Florida.
  • Arbitration: For all other disputes, the parties agree to binding arbitration conducted in Miami-Dade County, Florida, in accordance with the rules of the American Arbitration Association.

9. Force Majeure

Van Tech Systems shall not be held liable for any failure or delay in performing its obligations where such failure or delay results from circumstances beyond our reasonable control, including but not limited to natural disasters, acts of government, internet outages, and third-party AI platform outages (such as outages affecting OpenAI, Google, Twilio, or other technology providers we depend on).

10. Non-Solicitation

During the term of service and for a period of 12 months following termination, the client agrees not to directly solicit, recruit, or hire any employee, contractor, or agent of Van Tech Systems who was involved in providing services to the client.

11. Contact

If you have any questions about these Terms, please contact us at:

Van Tech Systems LLC
Email: contact@vantechsystem.com
Phone: (720) 309-1499
Miami, FL

Van Tech Systems is committed to ensuring digital accessibility. If you experience any difficulty accessing our website, please contact us at contact@vantechsystem.com.

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